Saturday, August 23, 2008

ES2007S - Effective Communication Skills

Communication is the process of passing information or an interchange of thoughts, ideas and feelings in an understandable way. Communication in a proper way is the path to forge proper relationships and friendships. It has helped me to prevent disagreements and misunderstandings.

There are two types of communication skills. One is to speak and the other is to listen. When I speak, I make sure that I am clear and loud so that every single word is understood. I also make sure I have a proper body language and my choice of words must be very professional and respectful towards the other party as effective communication is also about how you portray your body movements and use them to express or state your point.

I also try not to be long winded and monotonous. I get to the point immediately and take a conscientious effort in making sure that I maintain eye contact all the time as such skills are needed to ensure the other person's attention is attained when you are expressing yourself. These skills are also part of effective communication.

When I listen, I try to see their point of view. In a conflict, most of us primarily want to feel heard and understood. We talk a lot about our point of view to get the other person to see things our way. Ironically, if we all do this all the time, there’s little focus on the other person’s point of view, and nobody feels understood.Thus effective communication is important so that the other person's view is heard and he/she feels involved in the conversation.This will also ensure they will have a conversation with you again in the future .

I stay focused when I listen. I make sure that I do not think of anything else other than listening carefully when the person speaks to me. People often think they’re listening, but are really thinking about what they’re going to say next when the other person stops talking. This has to be avoided at any time when we listen. Effective communication is about being spontaneous as well as being careful/thoughtful when communicating. Thus gaining the skills necessary for effective communication is important for an individual....it lasts a lifetime and makes sure you have fulfilling and lifetime relationships with people despite what the future may hold for you....

1 comment:

receiver said...

Yes, you do have good delivery and now I know why- your Thespian activities. This is an asset as you realise. It's also good that you appreciate the need to be concise and listen to others so you can get a new slant on a given subject and maybe see how concessions can be made by both parties and conflict resolved. By the way, good luck with the play- if time permits I'll come and see it.

Teacher- Fiona